Terms of Use

You must be at least 18 to create an account. If you're setting up Pill Pal for someone else (a parent, a relative you care for) you confirm you have their permission to manage their medication reminders.

Pill Pal is a reminder service. We give you:

• A website at pill-pal.com where you can record the medications you take and when.
• A way to link a small NFC-tagged pill box to your account, so tapping a phone to the box opens your personal Pill Pal page.
• Optional features: SMS reminders, sharing with a family member, scanning printed labels to fill in details faster, history and adherence stats, low-stock reminders.

We aim to keep the service available 24/7, but we don't guarantee uptime. Pill Pal might be unreachable for short periods because of maintenance, network outages, or issues with our hosting providers. Treat your prescription information and your doctor's advice — not this app — as the source of truth for your medication routine.

You're responsible for keeping your password safe. Don't share your account with anyone other than a trusted carer you've explicitly linked. If you think someone else has accessed your account, change your password immediately and email hello@pill-pal.com.

The information you put into Pill Pal is yours. You can edit or delete any medication, schedule, or log at any time. You can delete your whole account by emailing us (a one-tap delete button is coming).

If you bought a 3D-printed pill box from us, it's yours. The NFC tag embedded in it just stores a web link — it has no battery and no stored medication information, so it works for years and you can keep using it after you stop using the app.

Each box can be activated by exactly one Pill Pal account at a time. If you give the box to someone else, contact us and we'll release it so the new user can link it.

You agree not to:

• Use Pill Pal to log or share information about anyone who hasn't given you permission.
• Try to access or interfere with another user's account or data.
• Reverse-engineer, scrape, or attempt to bypass the security of the service.
• Use the service to do anything illegal, harmful, or that infringes someone else's rights.

If you do, we may suspend or close your account. For anything serious we'll cooperate with law enforcement.

Pill Pal does not:

• Give medical advice. We don't tell you what to take, when to start, when to stop, or what to ask your doctor.
• Order or dispense your medications. You still get them from your pharmacy.
• Monitor you. If you don't take a dose, the app doesn't call an ambulance — it sends you (and your linked carer, if you've set one up) a text. Pill Pal is not an emergency service.
• Replace following the printed instructions on your prescription label.

The core app is free. We may charge for optional features in the future (for example, premium reminders or a carer dashboard). If we do, we'll show the price clearly before you sign up and you'll be able to cancel any time.

One-off purchases (like a physical pill box) are subject to the purchase terms shown at checkout, plus your UK statutory consumer rights — including the 14-day cooling-off period for distance sales of unopened goods.

We've built Pill Pal carefully, but it's a reminder tool. To the maximum extent allowed by law:

• We're not liable for any health outcome resulting from a missed, late, or doubled-up dose, or from acting on information shown in the app instead of the prescription.
• We're not liable for failed SMS messages, undelivered reminders, outages of the website, or any other interruption of service.
• We're not liable for indirect or consequential losses (lost earnings, distress arising from a notification not arriving, etc).

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that can't legally be limited.

We'll add, change, or remove features as we improve the app. We may update these terms occasionally — if a change is significant, we'll email you. The date at the top of this page is always the date of the most recent change.

If you keep using Pill Pal after a change, you're accepting the new terms. If you don't, you can stop using the app and delete your account.

You can close your Pill Pal account at any time by emailing hello@pill-pal.com. We'll delete your account and the data we hold about you within 30 days. A self-serve delete button is coming.

We can close an account ourselves if it's being used in a way that breaks these terms.

These terms are governed by the laws of England and Wales. Any dispute will be resolved in the courts of England and Wales, although if you live in Northern Ireland or Scotland you keep your right to bring a claim in your local courts.

Anything to ask or report? Email hello@pill-pal.com.